Service, Maintenance and Support

Ballast water tests should provide reliable results fast. At MicroWISE, we ensure this not only through the design of the BallastWISE test instrument, which has been validated according to the IMO protocol, but also through our focus on providing customer support throughout your ballast water testing process, including equipment maintenance, technical support, user training and software updates.

Upon purchase of BallastWISE, you will have a 1-year warranty period where the product will be repaired or replaced if it malfunctions due to defects in materials or workmanship. After the initial warranty period we offer a dedicated calibration kit and an automated calibration tool. which validates that your test instrument is fully functional and correctly calibrated. If the system fails after the warranty period, it can be sent back to our workshop where it will be repaired calibrated and tested. Repairs will be at list price and material costs.

 

Leverage our team’s expertise

Our customer service team provides timely, expert support guiding users every step of the way. We are ready to answer any questions you might have regarding the software and hardware, as well as help you with any steps of the process you find challenging, for example, assisting you when updating to a new version of the software. Our support extends to all equipment end-users, ensuring your ballast water compliance tests go smoothly.

 

Keep your users trained and certified with our e-learning courses

New employees can easily be trained and certified in using your BallastWISE ballast water compliance test thanks to MicroWISE’s online portal, where you will find…

  • Training materials to get new users started within minutes, such as videos detailing and demonstrating all steps in the ballast water testing process, from setting it up to running the analysis, as well as videos to train admin users in advanced features
  • User training certificate(s) for your SOP and management system – awarded based on online testing
  • Videos to help you with troubleshooting
  • User manuals, which are kept updated to reflect any changes in functionality

 

Keep your equipment fit for fight (against invasive species)

To support our customers, MicroWISE has developed a dedicated calibration kit and an automated calibration tool. which validates that your test instrument is fully functional and correctly calibrated. While all BallastWISE systems are calibrated before delivery, after extended usage, the systems should be recalibrated to ensure the continued integrity of the measurement data. Contact us to learn more.

 

What if my ballast water testing system has been damaged and needs repair?

Simply send the system back to our workshop where it will be repaired, calibrated and tested. Repairs will be at our current list price and material costs

 

The compliance monitoring device BallastWISE has been verified and holds an ETV (Environmental Technology Verification) certificate in the form of a verification statement. The verification was based on the test protocol described in the IMO document BWM.2/Circ.78 and with references to ISO 3725:2023. Currently BallastWISE is the only CMD on IMO’s List of Verified Compliance Monitoring Devices (CMDs)