FAQ

We provide regular updates to our software over the internet as they become available. These updates are complimentary for the first 12 months after your purchase, as the BallastWISE systems come with a 12-month warranty period. After this, we offer a system maintenance agreement that includes all general software updates and improvements and annual calibration and system service to ensure optimal performance.

BallastWISE is calibrated prior to delivery. The parameters that need to be calibrated are the camera focus and the camera exposure, to match the LED light intensity.

We offer an annual Calibration as a part of our maintenance agreement (see the above).

Due to the risk of cross-sample contamination, we recommend changing the chambers for every live test. In a laboratory or test environment, the chambers can be carefully cleaned to remove any particles or organisms, if so desired.

Yes. Our systems have been tested extensively both by end-users, accredited laboratories and organizations providing compliance testing. DHI Group (www.dhigroup.com) has prepared several reports on our technology available here, or learn more by getting in touch with us.

Yes. A laptop is the usual choice because it is compact and portable. The minimum hardware requirements are currently: 8GB RAM, quad-core CPU (PassMark CPU benchmark > 10,000), hard drive write speed > 120MB/s (PassMark Hard Drive benchmark > 7,000). To see if your computer meets the minimum requirements, check the CPU model benchmarks under www.passmark.com. If your disk is a solid-state (SSD) disk, it will most likely meet the disk benchmark requirements, but you can also check the disk model if in doubt.

Not at the moment. There are currently no existing type approval standards for our type of equipment from any classification society. We are working with the International Maritime Organisation (IMO) to develop one.

Approximately 20 minutes

The sample volumes can be adjusted, and larger samples will take longer time to analyze, and in principle there is no upper limit.

Yes. We work with potential users of our systems to accommodate this, and based on the specific project, decide which option works best.

Absolutely. The BallastWISE database provides options for data integration of almost any kind. We provide data integration services as part of our implementation services, or as a stand-alone service. Contact us for further details on this.

Yes. We sell our products to all countries, subject to local import restrictions, from our headquarters in Denmark.

Our standard delivery time is 2-4 weeks, depending on the number of units and location.