Do I need to pay for the software to be updated?
We provide regular updates to our software over the internet as they become available. These updates are complimentary for the first 12 months after your purchase, as the BallastWISE systems come with a 12-month warranty period. After this, we offer a system maintenance agreement that includes all general software updates and improvements and annual calibration and system service to ensure optimal performance.
Does BallastWISE need to be calibrated?
BallastWISE is calibrated prior to delivery. The parameters that need to be calibrated are the camera focus and the camera exposure, to match the LED light intensity.
We offer an annual Calibration as a part of our maintenance agreement (see the above).
Do I need to replace the measurement chamber after each test?
Due to the risk of cross-sample contamination, we recommend changing the chambers for every live test. In a laboratory or test environment, the chambers can be carefully cleaned to remove any particles or organisms, if so desired.
Is there a test report available on BallastWISE?
Can I install the BallastWISE analysis software on my own hardware?
Is BallastWISE Type-approved?
How long does it take to analyze the results?
What is the highest sample volume BallastWISE can test?
The sample volumes can be adjusted, and larger samples will take longer time to analyze, and in principle there is no upper limit.
Is a product demonstration or lease for trial available?
Can the BallastWISE data be integrated with our in-house systems?
Is it possible to purchase BallastWISE in my country?
Yes. We sell our products to all countries, subject to local import restrictions, from our headquarters in Denmark.
What is your delivery time?
Our standard delivery time is 2-4 weeks, depending on the number of units and location.